Invalid Code:
Issue: The coupon might be expired or deactivated.
Action:
Check with the AM (Assistant Manager) for clarification on the coupon status.
If the coupon is expired or deactivated, inform the customer that the code is no longer valid.
Ask the customer to wait for 30 minutes while the issue is being checked or resolved.
Customer Communication:
I am sorry to know that the coupon might have expired or been deactivated. We are currently checking with our team to clarify the issue. Kindly allow us 30 minutes to resolve this, and we will get back to you as soon as possible. Thank you for your patience!
Tagging: Coupon Policy>Invalid Code
DTCODE: DT00018