TenderCuts

Order status Enquiry 7

• Processing or Pending
• OFD within TAT
• Item scanned/Ready to ship
• Faster delivery/Prior Delivery
• Address change(Alredy order placed)

View all 7

Delayed 2

• Out for delivery post TAT
• Not OFD-TAT Breached

Missing Items 2

• If the Customer Contacts Within 1 Hour of Delivery:
• If the Customer Contacts After 1 Hour of Delivery

Wrong Item-Delivered 2

• If the Customer Contacts Within 1 Hour of Delivery
• If the Customer Contacts After 1 Hour of Delivery

SMS Received but Order Not Delivered 2

• Customer Contacts within 90 mints of SMS Receipt
• Customer Contacts After 90 mins of SMS Receipt

Broken Eggs 1

• Broken Eggs

Coupons_Policies 5

• TC25-Coupon and Benifits
• GET200-Coupon
• SAVE10 Coupon – Terms & Conditions
• BOGO-Coupon
• MEAT50 Coupon – Terms & Conditions

Unable to use coupon 4

• Maximum Coupon Limit Breached/Exceeded:
• Invalid Code-EROOR
• The coupon is not applicable for the selected items
• Exception Handling-Manual Cashback Credit Handling

ELITE POLICY 3

• TenderCuts Elite – Free Delivery Policy
• TenderCuts Elite – Policy & Benefits
• How do I renew my TenderCuts Elite membership?

Reward Points Policy 2

• TenderCuts Reward Points Policy
• How It works?

Refer&Earn 2

• Policy and steps to be followed
• Exceptions to be handled

Payment not received 2

• Payment not received-Order cancelled
• Payment not received- Changed to COD.

Payment received order cancelled 1

• Payment Received – Order Cancelled

Payment Pending 1

• Payment Pending – Order Status

Resolution process to be followed 1

• Quality process to be followed

Mandatory checks to be done 1

• Step-by-Step Genuineness Validation

Tagging and RCA format 1

• Ticketing and Tagging process.

RCA FORMAT 1

• RCA FORMAT- To be adhered

Exceptions Handling 1

• Handling Adamant Customers – Refund/Replacement Denied Cases

Complaints SOP 2

• Complaint Handling Timeline
• Escalation Process – Critical Keywords