Scenario:
If a customer’s amount has been debited but the order is not confirmed due to a payment gateway issue, the refund process will follow the below guidelines.
Policy Guidelines:
Unsuccessful Transactions:
In cases where a payment fails but the amount is debited, the funds may be held by either the bank or the payment gateway.
TenderCuts does not receive the amount in such scenarios due to latency or transaction failures.
Refund Timeline:
Customers are advised to wait for 3 business days for the amount to be automatically reversed by their bank or wallet.
They should check their bank or wallet statement after this period.
Customer Communication:
If the refund is not received within 3 business days, the customer should be advised to contact their respective bank or payment provider.
If further assistance is required, they can reach out to TenderCuts support for resolution.
Communication:
Due to a payment gateway delay, the amount was debited but not received by us. It should be automatically refunded within 3 business days by your bank or wallet. Please check your statement after this period.
If the refund is not processed, feel free to contact us, and we’ll assist you further.
Tagging: Payment gateway>Payment not received
DTCODE: DT00024