Updated RCA Format
Field | Details to Capture |
|---|---|
Age of Stock | Fresh / 1-day / 2-day |
Butcher Name | Name of the butcher who processed the order |
Quality RCA | Detailed cause: what went wrong & why |
Store Team RCA | Summary of discussion with store manager/team |
Approved By (TL/AM) | Name of the person who approved the resolution |
This format must be captured and updated in CRM before resolving or closing any ticket related to product quality issues.