I regret to inform you that the delivery address cannot be modified once an order is placed.
You may cancel the existing order and place a new order with the updated address. We will do our best to deliver your order at the earliest.
Steps to Cancel Your Order (Self-Serve):
1️⃣ Open the TenderCuts App.
2️⃣ Navigate to Orders in the menu.
3️⃣ Go to Live Orders.
4️⃣ Select the order and click Cancel.
5️⃣ If paid online, choose the refund mode and confirm cancellation.
Refund Timeline:
* Online Payments – Refund will be processed to the original payment method within 1-3 business days (excluding weekends & bank holidays).
* TenderCuts Wallet – Refund will be instant.
Tagging: Order Status Enquiry (OSE) > Delivery Address Change (del)
DTCODE: DT00005