I’m really sorry for the missing item in your order. I understand how frustrating this can be. Please don’t worry—I’m looking into it for you.
Check with the delivery agent/store team to confirm the issue.
Update Notes in CRM:
1) Go to CRM > Communication > Add Comment
2) Mention whom you coordinated with and the root cause of the issue.
Example: Contacted Sakthi (Ashok Nagar) – Rider failed to take from store.
Arrange for a replacement/refund and ensure delivery within TAT of replacement.
Also, I have taken your complaint regarding the missing item and has been escalated to the delivery team, and we will ensure this does not happen again.
Ticketing Process (Mandatory ):
Tagging: Delivery > Missed Product (Miss)
Raise a Ticket in CRM (Add New Ticket):
Action Taken > Disposition: Select "Delivery__Missed Product" from the dropdown.
DTCODE: DT00009