I’m really sorry to hear that your eggs were are broken. I understand how disappointing this can be. Please don’t worry—I’m checking this for you."
Action to be Taken:
Request the customer to share an image of the damaged product in chat.
Could you please share a picture of the broken eggs in this chat? This will help us process your request faster.
Provide a resolution:
Offer replacement, If a replacement is not possible, check if a refund can be provided(only wallet).
Inform the customer:
I have taken your complaint regarding the broken eggs and have escalated it to the delivery team. We will ensure this does not happen again.
Note: Complaints must be reported within 24 hours of delivery. Beyond this timeframe, we will not be able to accommodate any requests.
Ticketing Process (Mandatory):
Tagging: Delivery > Broken Eggs (Brok)
Raise a Ticket in CRM (Add New Ticket):
Action Taken > Disposition: Select "Delivery__Broken Eggs" from the dropdown.
DTCODE: DT00014